Privacy Policy

1. Who We Are

Hotel Kotra Haveli ("we", "us", "our") is a heritage hotel located at Kotra Haveli, Opposite Jagdish Temple, Udaipur Old City, Rajasthan 313001, India. We are managed by Mahendra Singh Panwar and Ajay Singh Krishnawat.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website kotrahaveli.com, make a reservation, or contact us.

2. Information We Collect

We may collect the following categories of personal information:

We do not collect or store payment card numbers. All payment transactions are processed securely through our booking engine (eZee Centrix / eZee Absolute) and their payment partners.

• Identity data: name, nationality, passport or ID number (required at check-in under Indian law).
• Contact data: email address, phone number, postal address.
• Booking data: arrival and departure dates, room preferences, special requests, payment reference numbers.
• Communication data: messages you send via our contact form or email.
• Technical data: IP address, browser type, pages visited, and time spent on our website (collected via Google Analytics).

3. How We Use Your Information

We use your personal information to:

• Process and manage your reservation and stay.
• Communicate with you about your booking, including confirmation and pre-arrival information.
• Respond to enquiries submitted via our contact form.
• Send you promotional offers and newsletters, only if you have opted in.
• Comply with legal obligations, including guest registration requirements under the Foreigners Act 1946 and applicable state regulations.
• Improve our website and services through anonymised analytics data.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to fulfil your booking and provide accommodation services.
• Legal obligation: to comply with Indian laws on guest registration and record-keeping.
• Legitimate interests: to operate and improve our website and services.
• Consent: for marketing communications, which you may withdraw at any time.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

All third-party providers are required to handle your data securely and only for the purposes we specify.

• Booking engine provider (eZee Technosys): to process and manage reservations.
• Online Travel Agencies (OTAs): such as Booking.com, MakeMyTrip, and Agoda, where you booked through their platforms.
• Government authorities: as required by Indian law (e.g., police registration for foreign guests).
• Service providers: such as email delivery services, solely to operate our website and communications.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies. We use Google Analytics to understand how visitors use our site. This data is anonymised and aggregated; it does not identify you personally.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

7. Data Retention

We retain guest records for a minimum of five years as required by Indian hospitality regulations. Marketing consent records are retained until you withdraw consent. Website analytics data is retained for 26 months in Google Analytics.

8. Your Rights

Under the Digital Personal Data Protection Act 2023 (India) and, where applicable, the GDPR, you have the right to:

To exercise any of these rights, please contact us at reservation@kotrahaveli.com.

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data, subject to legal retention obligations.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: